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List of Known Issues

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Before reporting an issue, please review the list of known issues below to see if Stanford Web Services is already aware of the issue. You can also check the Requested Features list to see if your item is listed there.

If you find an issue that isn't listed, please submit a bug report through the Services portal.

Last updated: February 15, 2023

Known Issues

The following are bugs or issues already in the backlog.

Website Provisioning

  • Users with a Basic SUNet ID cannot log into the site they provisioned. We recommend that you either have a full SUNet ID user create the site or add an additional site owner who can set permissions.

Courses Importer

  • Multiple instances of a course are displayed in the end-user display (on the default list page and other list views through List Paragraph).

Anchor Links

  • The anchor link looks like a regular link, but when you click on it nothing happens. See How do I create a jump-to link for a workaround.
  • Anchor link displays an action link caret if it is on the same link as a heading.


  • When adding media, the "Select Files" function will sometimes time out. When this occurs, try again by closing the modal, clicking "Add or select media" and then "Select files". See Images for more tips.

Menus and Navigation

  • Editors cannot nest unpublished pages in the navigation menu using the in-page menu tool.
  • Sub-navigation is not available on News, Events, and People pages for desktop users without dropdown menus enabled.
  • Drupal sitemap.xml 'Last modification date' column does not sort correctly.
  • The hover link text for menu items doesn't display in the sidebar menu on a desktop.
  • When using links to the same page in a submenu, you may experience issues displaying the nested navigation items. 
  • After navigating to a page after selecting a topic from the Topics Menu or Filter by menu, you’ll see that there is no active menu item. To get the active menu item to display, add the topic page to the menu. See Add topics to the menu.

News, Events, People

  • Importing previously deleted profiles from (CAP) sometimes fails.
  • When creating two or more clones of Events or News and incrementing them by the publishing date or time, the date/time will only increment once. All the clones will have the same date/time. See How do I Clone Content? for more information.
  • When creating a clone of a Person profile page, the Prepend Cloned Titles field does not function. All Person clones will have the same name. See How do I Clone Content? for more information.
  • The title field on People node pages appears twice.


Publications Importer (experimental)

  • Some special characters are not recognized by the importer and result in odd characters being added after the import. You should always plan to check your imported publications, paying special attention to diacritical marks, author names, and text areas.

​​Text Area

  • Right-clicking on a URL link in a text area displays "Edit Link" and "Unlink" twice. See issue on
  • Extra margin/padding in text paragraphs.

Layout Builder

  • You must have Layout Builder turned off to display banner images at full width.
  • News date and image overlap in the custom Layout Builder news block.

Lockup and Local Footer Lockup

  • The lockup logo field will not accept logos over 4 MB.

Recent Fixes

See the Release Notes for more information about recent bug fixes.

  • Display of person image on wide screens needs adjustment.

Lang attribute

  •  The WYSIWYG will remove span tags. To add the lang attribute to text, enclose the span tag in a paragraph like so:
    <p><span lang="fr">Bonjour!</span>&nbsp; This page is written in English.</p>
  • Speaker display missing from Event schedule.
  • The Non-Discrimination Policy link in the global footer needs to be updated (currently a redirect is in place.)