List of Known Issues

Before reporting an issue, please review the list of known issues below to see if Stanford Web Services is already aware of the issue. You can also check the Requested Features list to see if your item is listed there.

If you find an issue that isn't listed, please submit a bug report through the Services portal.

Last updated: September 27, 2023

Known issues

The following are issues we are already tracking or functionality that is not offered.

Known issues with the 4.0 release

• Problem with search in the media library
• Problems cloning some Basic Pages

These will be addressed in our next release.

Twitter

• Twitter Embeddables are no longer display a timeline feed of Tweets, due to a change in business model. We recommend removing embedded Twitter feeds.

Website Provisioning

Users with a Basic SUNet ID cannot request a site. We recommend that you either have a full SUNet ID user create the site or add an additional site owner who can set permissions. This is by design.

Courses Importer

• Multiple instances of a course are displayed in the end-user display (on the default list page and other list views through List Paragraph).

Anchor Links

See How do I create a jump-to link for a workaround for all of these issues.

• The anchor link tool is missing in the toolbar. This is due to the update to CKEditor5 which does not include this tool.
• Anchor link displays an action link caret if it is on the same link as a heading. 

Images

• When adding media, the "Select Files" function will sometimes time out. When this occurs, try again by closing the modal, clicking "Add or select media" and then "Select files". 

Menus and Navigation

• Sub-navigation is not available on News, Events, and People pages for desktop users without dropdown menus enabled.
• Drupal sitemap.xml 'Last modification date' column does not sort correctly.
• The hover link text for menu items doesn't display in the sidebar menu on a desktop.
• When using links to the same page in a submenu, you may experience issues displaying the nested navigation items. 
• After navigating to a page after selecting a topic from the Topics Menu or Filter by menu, you’ll see that there is no active menu item. To get an active menu item to display, add the topic page to the menu. See Add topics to the menu.

News, Events, People

• Importing previously deleted profiles from profiles.stanford.edu (CAP) sometimes fails.
• When creating two or more clones of Events or News and incrementing them by the publishing date or time, the date/time will only increment once. All the clones will have the same date/time. See How do I Clone Content? for more information.
• When creating a clone of a Person profile page, the Prepend Cloned Titles field does not function. All Person clones will have the same name. 
• The title field on People node pages appears twice and can look duplicative, depending on information from CAP.
• Using Load More on the People page may result in duplicate headers for subcategories of people.

Publications

• When changing the citation style on the default Publication List page from Chicago to APA citation style, the Filter by Topics list pages will remain listed in Chicago style. See Changing the publication citation style for more information.
• Using a letter in the pages field may cause the citation generator to break, resulting in a 502 error.

Publications Importer (experimental)

• Some special characters are not recognized by the importer and result in odd characters being added after the import. You should always plan to check your imported publications, paying special attention to diacritical marks, author names, and text areas.

Layout Builder

Note: Access to Layout Builder is available on Stanford Sites by request, however, we do not provide Layout Builder support, and fixing these issues is not in our backlog.

• You must have Layout Builder turned off to display banner images at full width.
• News date and image overlap in the custom Layout Builder news block.

Lockup and Local Footer Lockup

• The lockup logo field will not accept logos over 4 MB.

Recent Fixes

See the Release Notes for more information about recent bug fixes.

• Display of person image on wide screens needs adjustment.

Lang attribute

•  The WYSIWYG will remove span tags. To add the lang attribute to text, enclose the span tag in a paragraph like so:
  <p><span lang="fr">Bonjour!</span>&nbsp; This page is written in English.</p>
   
• Speaker display missing from Event schedule.
• The Non-Discrimination Policy link in the global footer needs to be updated (currently a redirect is in place.)